Home › Utilities › Hawaii › Hawaiian Electric (Maui County)

Investor-owned utility

Hawaiian Electric (Maui County) interconnection application

Hawaiian Electric (Maui County) is an investor-owned utility serving 61,877 residential customers in Hawaii (EIA-861, 2025). Applications: Own online portal (Customer Interconnection Tool (CIT, GridUnity)). Gridpol files Hawaiian Electric (Maui County) interconnection applications for licensed installers – solar, storage and EV chargers – with single-line diagram and site plan, unlimited for $500 a month.

Get started Look up another ZIP

Process verified from Hawaiian Electric (Maui County)’s official sources (see below). Portal, documents and steps confirmed from company-wide Hawaiian Electric pages (CIT guide lists Maui County team). Verify on first project: current SRE export credit rate for Maui County; PE stamp rules not published.

Hawaiian Electric (Maui County) at a glance

Utility

Maui Electric Co Ltd (Hawaiian Electric Industries)

Type

Investor-owned utility

EIA utility ID

11843

Residential customers

61,877 (EIA-861, 2025)

Net-metered residential customers

14,433 (EIA-861, 2025)

Service territory

2 counties in Hawaii

How to apply

Own online portal – Customer Interconnection Tool (CIT, GridUnity) · official link

Who submits

Customer or contractor (registered CIT account) applies online; contractors normally submit with signed Customer Authorization & Acknowledgement form; agreement e-signed by property owner and system owner via DocuSign. Customer Energy Resources team Maui County: (808) 871-8461 ext. 2445, connect@hawaiianelectric.com.

Export compensation

Net billing – Smart Renewable Energy (SRE) Export / Non-Export; NEM Plus for existing NEM customers
Export rates locked 7 years for new interconnection; advanced meter required. CGS Plus/Smart Export/CSS closed 29 Mar 2024.

Review time (official)

Rule 14H per Hawaiian Electric FAQ: completeness review 15 business days; initial technical review 15 business days; supplemental review 20 business days (if required); Interconnection Requirement Study 150 calendar days (if required).

Documents Hawaiian Electric (Maui County) asks for

  • Interconnection application formCIT application with project system components (each battery inverter + storage listed) Gridpol prepares this.
  • Letter of authorization / designated agent formCustomer Authorization & Acknowledgement form (latest version, all pages)
  • Single-line diagram (one-line)Must show AC disconnect(s) covering entire facility incl. storage; service address, customer name/contact, revenue meter no., contractor info Gridpol prepares this.
  • Site plan / site layoutSame identifying info as SLD Gridpol prepares this.
  • Other utility-specific document (when applicable)Program application form (SRE Export/Non-Export ± BYOD Plus); DER Amendment form for equipment changes; property deed/trust documents/BREG authority if ownership records out of date
  • Load calculation (when applicable)Max/min site loads without generation for systems ≥30 kW
  • Photos (meter, main panel, equipment)Validation packet photos after installation
  • Interconnection agreementGenerated by CIT, DocuSign after inspection

How the Hawaiian Electric (Maui County) process runs

  1. Customer or contractor creates CIT account and submits application (program type, contractor, system components, SLD, site plan, authorization form)
  2. Completeness review (corrections requested if errors) -> technical review; supplemental review/studies/utility upgrades if needed -> approval to install
  3. Install; submit DER Amendment/revision if anything differs from application
  4. Contractor submits Project Validation packet (post-installation info, photos)
  5. Validation review; possible onsite compliance check
  6. Agreement execution via DocuSign (no changes to agreement language)
  7. Meter change; PTO email from CIT

Fees

FeeApplies toNote
$0Application/processing via CITPer Hawaiian Electric FAQ; supplemental review/Interconnection Requirement Study costs may apply where required (Rule 14H).

Utility fees are paid by the installer or customer; they are not part of the Gridpol plan.

Size levels and limits

LevelUp toNote
≥30 kWAdditional site load data required

SRE Export and Non-Export: no project size limit per program page.

Storage, EV and stamps

Battery storage

Battery projects: list each battery inverter with its storage; AC disconnect on energy storage required (Rule 14H). BYOD Plus pays for scheduled battery dispatch (apply as BYOD Level 1 in CIT until updated).

Common issues the utility lists

  • Components (make/model/qty) inconsistent with SLD
  • Obsolete Customer Authorization form version / mixed pages
  • SLD missing AC disconnect covering storage
  • Wrong TMK format (list example is Oahu-specific: 1 + 12-digit TMK; use island prefix)
  • SLD/site plan missing address, customer, meter no., contractor info
  • Ownership records (trust/company/out-of-date) without supporting documents
  • Design not matching selected program type
  • Unaddressed flagged comments at Completeness Review

Gridpol’s pre-submission check covers these before we file.

Sources

Gridpol Unlimited

$500 / month

Unlimited interconnection applications. 12-month agreement, signed online. The agreement starts the day you sign; first invoice right away, then monthly.

  • Unlimited interconnection applications
  • Single-line diagram and site plan for every application
  • Pre-submission check against the utility’s requirements
  • Homeowner e-signature link for the authorization
  • Filing in your utility portal accounts or by the utility’s method
  • Utility questions, corrections and resubmissions
  • Follow-up through approval, inspection and PTO
  • Customer list, exports, API and webhooks
Get started

Applications are typically submitted within 2 business days after complete documents. Utility review times are set by each utility.

Get started – $500/month unlimited